Frequently Asked Questions
Answers by service area.
Choose a category below to jump directly to the questions most relevant to you.
General
Where is LastOne Business Solutions based?
Northdale, Pietermaritzburg.
Do you assist clients outside Pietermaritzburg?
Yes. Many digital, IT, website, cloud and vinyl-cutter services are available remotely nationwide.
How do I contact LastOne?
WhatsApp or call 081 710 5286, or email info@lastone.co.za.
How do I request a quote?
Use WhatsApp or the website Contact form and provide details of the service required.
How long has LastOne been operating?
Since 2019.
Where can I read reviews?
LastOne has more than 95 five-star Google reviews. Read Google Reviews.
Do you protect client confidentiality?
Yes. LastOne signs nondisclosure agreements with clients where applicable.
What does “Belief is Key” mean?
It is the LastOne brand slogan and represents the belief-driven, solution-focused approach behind the business.
TillKey POS
What is TillKey POS?
A point-of-sale solution by LastOne Business Solutions designed to help businesses manage sales and POS operations.
Do you offer a demo?
Yes. A TillKey POS demo is available on request.
Is initial setup included?
Yes. Initial system setup is included in the software package.
Is training included?
Basic training is included. Additional training is chargeable.
What users are included?
The standard setup includes one manager login and one cashier/POS login.
Can I add more users?
Yes. Additional users can be configured. On the cloud system, additional users able to access remotely are approximately R50 per user/month.
Can I use it on more than one PC?
Yes, subject to the correct package and configuration.
Is hardware included?
No. The standard software price is for software unless expressly quoted otherwise.
Is hardware available?
Yes, subject to stock availability. A current package discussed is approximately R4,500 and includes a touchscreen POS unit, barcode scanner and receipt printer.
Do you offer ongoing support?
Yes. Ongoing TillKey support contracts are available.
Do you capture all my stock for me?
Stock-code capture, stock-taking assistance and barcode creation are optional chargeable services.
Cloud Invoicing
What is Cloud Invoicing?
A web-based business invoicing system for managing clients, quotations, invoices, payments and related administration.
Can I access it from anywhere?
Yes, with a compatible browser and internet connection.
Can more than one person use it?
Yes. Multiple administrator users can be configured.
Can I create quotes?
Yes.
Can quotes be converted to invoices?
Yes.
Can clients approve quotes?
Yes, where portal and approval functionality is enabled.
Can I record partial payments?
Yes.
Does it send payment reminders?
Automated reminder schedules can be configured.
Do clients have a portal?
Yes, where enabled and configured.
Can documents be downloaded as PDF?
Yes.
Can I track vendors and expenses?
Yes.
Vinyl Cutter Support
Do you assist vinyl cutter users nationwide?
Yes, through remote support.
Do you offer software without monthly subscriptions?
Software options are available without recurring subscription fees where compatible.
Can you connect a cutter to CorelDRAW?
Yes.
Can you help me cut from CorelDRAW?
Yes.
Do you assist with contour cutting?
Yes.
Do you assist with print-and-cut?
Yes.
What brands do you work with?
Examples include Mimaki, Jinka, Roland, AM.CO.ZA and other compatible cutters. LastOne is not presented as an authorised manufacturer service centre unless separately verified.
How much does remote setup cost?
From approximately R350 depending on the required work.
Can you troubleshoot communication problems?
Yes. Support can include drivers, COM ports, communication settings, cutter configuration and compatible software.
Web Design & E-Commerce
What types of websites do you build?
Single-page websites, business websites, e-commerce stores and specialist web systems.
What is Digital Presence?
A single-page professional website package from R1,500.
What is Business Presence?
A multi-page business website, typically up to about five core pages, from R2,500.
Do you build online stores?
Yes, from R5,000.
Do you build specialised systems?
Yes. Examples include bookings, restaurant ordering, events, memberships, client portals, training systems, directories and custom web tools.
Does website pricing include hosting?
No, unless specifically quoted as part of a package.
How much is hosting?
Monthly hosting starts at approximately R150/month. Annual hosting is approximately R1,500/year depending on plan.
Do annual packages include a domain?
Yes, where applicable.
Do monthly hosting packages include a domain?
The monthly hosting fee itself does not. New monthly setups have a setup fee, domain charge and first month hosting.
Are email addresses included?
Email hosting is included according to plan, typically 1–10 email accounts depending on package.
How many revisions are included?
Small packages normally include one minor revision round. Medium and higher packages generally include two minor revision rounds.
How long does a website take?
Usually approximately 7 days to 1 month depending on the project and availability of content.
Digital Marketing
Do you manage social media?
Yes.
Which platforms?
Depending on package: Facebook, Instagram, TikTok, Google Business Profile and other agreed platforms.
Is advertising spend included?
No. Paid advertising budgets are separate.
Do you need access to my accounts?
Yes, if LastOne will manage them. If suitable accounts do not exist, LastOne can assist with creating them.
Are packages month to month?
Yes, currently.
How much notice is required to cancel?
One month.
How do new clients pay?
Normally 100% upfront.
How do existing clients pay?
Established LastOne clients normally pay 50% upfront and 50% on Day 21.
Do you work with competing marketing clients?
LastOne avoids simultaneously managing directly competing clients in the same industry where this would create a conflict.
Do you sign NDAs?
Yes.
Printing & Design
What do you print?
Examples include flyers, business cards, stickers, posters, banners, Correx and promotional materials.
Do you offer design?
Yes.
How do I order?
Request a quotation and supply the required customer and business information.
When does printing start?
Once the required payment has been received.
How long does printing take?
Usually 3–5 working days.
Can you do a rush job?
Where production capacity allows, 24-hour service may be available. Rush fees may be approximately R50–R150.
Where do I collect?
Northdale, Pietermaritzburg by arrangement.
Do you deliver?
Local delivery can be arranged. Current guideline: R50 within 3 km and R70 within 5 km.
Branded Apparel
What apparel can you brand?
Examples include T-shirts, golf shirts, caps, corporate wear, staff wear and promotional apparel.
Can I bring my own clothing?
Yes, where the garment is suitable for the required branding method.
Can LastOne source clothing?
Yes, subject to supplier availability.
How long does apparel take?
Specially sourced apparel may take around 3–14 days depending on size, colour and supplier availability.
Do you do bulk orders?
Yes.
Is the same printing process used?
Generally yes. The applicable quote, payment, turnaround, collection/delivery and terms process also applies.
Business Services
Do you register companies?
Yes, LastOne provides company registration assistance.
Do you assist foreign nationals?
Yes, subject to applicable requirements.
Do you assist with CSD?
Yes.
Can you help with government supplier registration?
Yes, with the applicable registration and documentation process.
Do you assist with SARS matters?
Yes, with applicable business registration and administrative services.
Do you assist with VAT registration?
Yes.
Do you assist with UIF?
Yes.
Do you assist with COIDA?
Yes.
Do you assist with Letters of Good Standing?
Yes.
Do you assist with B-BBEE?
Yes.
Do you prepare safety files?
Yes, where applicable to the client requirement.
Do you create company profiles?
Yes.
Do you create business plans and proposals?
Yes.
Why are Business Services prices not listed?
Requirements differ between customers and services, so a formal quotation is provided.
IT & Remote Support
Do you provide IT support?
Yes.
Can support be done remotely?
Many software and configuration issues can be resolved remotely.
Do you only support Pietermaritzburg?
No. Remote support is available nationally for applicable services.
Where do existing clients go for remote support?
Do you assist with networks and Wi-Fi?
Yes.
Do you assist with CCTV?
Yes.
Do you offer cloud and backup solutions?
Yes.
Existing Clients
How do I view my invoice?
Open the secure invoice/client portal link sent to you.
Can I pay online?
Where enabled, yes.
What payment methods may be available?
Depending on PayFast and device/browser support: card, Google Pay, Apple Pay and any other payment methods shown in checkout.
Should I send card details by WhatsApp?
No. Never send full card details, CVV, OTP or banking passwords over WhatsApp.
What can I see in my client portal?
Depending on configuration: invoices, payments, quotes, documents, statements and payment methods.
I cannot access my account. What do I do?
WhatsApp 081 710 5286.